The Minerals
Grievance Platform

An online cross-industry platform designed to screen and address grievances linked to minerals supply chains

What is the MGP?

The Responsible Minerals Initiative (RMI), in collaboration with the London Bullion Market Association (LBMA), and the Responsible Jewelry Council (RJC), is leading the development of an online cross-industry platform to screen and address grievances linked to smelters and refiners present in global supply chains.

Platform Purpose

The purpose of the Platform is to create a connected and efficient grievance review system that benefits a wide range of stakeholders and builds on existing mechanisms. The Platform will provide a record and a communication channel for identification, review and resolution of grievances.

Platform Users

Platform users can be divided in four groups, each of which has controlled access to a specific subset of information held within the Platform:

1. The Independent Platform Manager
2. Participating industry initiatives (audit programs)
3. Smelters and refiners
4. Downstream companies

Platform Scope

Proposed material scope covers gold refiners and tin, tantalum, and tungsten smelters with a potential for expansion into other mineral supply chains. Proposed risk categories include OECD Annex II risks, with an opportunity to expand to other critical risks in the supply chain.

Grievance Review & Mitigation Process

The Platform is designed to collect and consolidate grievances associated with certain mineral supply chains. Collected grievances are then screened by the independent Platform Manager prior to dissemination to the industry initiatives, such as the RMI, RJC, and LBMA, which utilize their existing grievance/complaints mechanisms to work with smelters and refiners to review and address each grievance in coordination with the industry, as needed.

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