The Responsible Minerals Initiative (RMI), in collaboration with the London Bullion Market Association (LBMA), and the Responsible Jewelry Council (RJC), is leading the development of an online cross-industry platform to screen and address grievances linked to smelters and refiners present in global supply chains.
The purpose of the Platform is to create a connected and efficient grievance review system that benefits a wide range of stakeholders and builds on existing mechanisms. The Platform will provide a record and a communication channel for identification, review and resolution of grievances.
Platform users can be divided in four groups, each of which has controlled access to a specific subset of information held within the Platform:
1. The Independent Platform Manager
2. Participating industry initiatives (audit programs)
3. Smelters and refiners
4. Downstream companies
Proposed material scope covers gold refiners and tin, tantalum, and tungsten smelters with a potential for expansion into other mineral supply chains. Proposed risk categories include OECD Annex II risks, with an opportunity to expand to other critical risks in the supply chain.
The Platform is designed to collect and consolidate grievances associated with certain mineral supply chains. Collected grievances are then screened by the independent Platform Manager prior to dissemination to the industry initiatives, such as the RMI, RJC, and LBMA, which utilize their existing grievance/complaints mechanisms to work with smelters and refiners to review and address each grievance in coordination with the industry, as needed.
Platform managers receive grievance input from public grievance submissions, news articles, and platform participants.
Platform managers validate and create grievance tracking card for a grievance. The card contains information about the grievance, including summary, location, risk level, and sources.
One or several of the participating audit programs conducts a review of the grievance using the platform.
Platform managers and selected audit programs analyze the grievance.
The grievance is shared with smelters, refiners, and other industry partners for review and response.
Audit programs and industry participants work together to mitigage the harms specified in the grievance.
The independent reviewers conduct a review of the grievance and mitigation steps to ensure mitigation was successful.
If the independent review process determines that the grievance mitigation steps were adequate and carried out, the grievance card is closed.
© Copyright 2019 Responsible Minerals Initiative