The Minerals
Grievance Platform

An online cross-industry platform designed to screen and address grievances linked to minerals supply chains

What is the MGP?

The Responsible Minerals Initiative (RMI), in collaboration with the London Bullion Market Association (LBMA), and the Responsible Jewelry Council (RJC), is leading the development of an online cross-industry platform to screen and address grievances linked to smelters and refiners present in global supply chains.

Platform Purpose

The purpose of the Platform is to create a connected and efficient grievance review system that benefits a wide range of stakeholders and builds on existing mechanisms. The Platform will provide a record and a communication channel for identification, review and resolution of grievances.

Platform Users

Platform users can be divided in four groups, each of which has controlled access to a specific subset of information held within the Platform:

1. The Independent Platform Manager
2. Participating industry initiatives (audit programs)
3. Smelters and refiners
4. Downstream companies

Platform Scope

The MGP's current scope covers OECD Annex II risks in supply chains for the following minerals and raw materials: aluminum, alumina, bauxite, cobalt, copper, gold, graphite, iron ore, lead, lithium, mica, molybdenum, nickel, palladium, platinum, rare earth elements, silver, steel, tantalum, tin, tungsten, and zinc. More information on the MGP's scope can be found in the FAQ.

The MGP Grievance Review & Mitigation Process

The MGP is designed to collect and consolidate grievances associated with certain mineral supply chains. Collected grievances are then screened by the independent Platform Manager prior to dissemination to the industry initiatives, such as the RMI, RJC, and LBMA, which utilize their existing grievance or complaints mechanisms to review and address each grievance in coordination with the relevant smelter or refiner.

The MGP Grievance Process

The following diagram depicts the MGP grievance process, from grievance collection through grievance closure.

MGP Grievance Visibility Table

The MGP Grievance Visibility Table shows which MGP user types can view a grievance at each stage in the MGP grievance process. Note that smelters, refiners, and downstream companies do not have full visibility of grievance details and file attachments at any stage.

MGP Analytical Products

The MGP Platform Manager produces three different types of analytical products for grievances progressing through the MGP grievance process: initial assessments, investigative summaries, and investigative dossiers. Each type of product varies by the amount of time and effort used to create them. For instance, initial assessments involve a one-to-two day investigation, investigative summaries require a two-week investigation, and investigative dossiers entail a month-long investigation. The following is an excerpt of an investigative dossier made available to MGP users.

FAQ

Public Releases

Key Performance Indicators (KPIs)

These KPIs reflect all grievances in the MGP as of today's date.
Grievances by Status
Grievances by Metal
Grievances by Risk Tier
Grievances by Stage